Team Leader - Consumer Care (South & West)

About the role

Will work closely with Consumer care and Marketing team to drive effective end to end Cross-Sell and Upsell campaigns and Increase consumer retention. The position will be responsible for ensuring day to day service delivery without service breaks to our consumers. This role will be a true cross-functional role and work with a range of market managers and Sales team (i.e. OC) and manage Consumer Care team to ensure we execute with excellence.

What you'll do

• Lead a Team That Makes a Difference
• Work closely with Consumer care and Marketing team to drive effective end to end Cross-Sell and Upsell campaigns and Increase consumer retention
• Responsible for ensuring day to day service delivery without service breaks to our consumers
• Lead the team to achieve specific sales, operational targets and KPIs
• Work closely with Consumer care specialist in ensuring consistency in driving Care

What you need

• 5–9 yrs of experience
• Sales
• PowerPoint
• Cross-selling
• Target achievement
• Upselling
• Any graduate