Team Leader - Front Office

About the role

We're looking for an enthusiastic and organized Team Leader - Front Office to join our team in Udaipur, India. In this pivotal role, you will lead and inspire a dynamic front office team while delivering exceptional guest experiences. Your leadership, combined with your customer-focused approach and analytical mindset, will drive team performance and contribute to our organization's success.

What you'll do

• Lead and inspire a dynamic front office team while delivering exceptional guest experiences
• Lead, supervise, and mentor the front office team to ensure consistent delivery of outstanding guest service and adherence to organizational standards
• Manage day-to-day front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and professionalism
• Handle guest concerns and complaints with empathy and decisiveness, implementing effective solutions to ensure memorable guest experiences
• Train, develop, and coach team members on front office procedures, systems, and customer service excellence through ongoing support and feedback

What you need

• Front office
• Hospitality
• Performance management
• Complaint handling
• Communication
• Guest service
• Any graduate