Team Leader Grievenace Redressal HO & SUPPORT 0224 1288 1067636

Kotak Mahindra Bank·Mumbai

Pay not statedSenior levelFull-time

Apply on Kotak Mahindra Bank's site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

To lead the BO/Regulatory Complaints team and ensure timely, accurate, customer-centric and compliant resolution of regulatory grievances, while driving strong individual and team performance.

What you'll do

Lead and supervise a team of 5 officers responsible for handling BO/Regulatory complaints
Ensure complete and satisfactory resolution of complaints within 7 calendar days , with adherence to prescribed regulatory and internal timelines
Monitor case ageing, pendency, write-backs and follow-ups on a daily basis to prevent delays and TAT breaches
Coordinate with RNO and relevant stakeholders to ensure all BO queries and clarifications are addressed accurately and within stipulated timelines
Ensure adherence to defined Service Quality (SQ) parameters , process standards and regulatory requirements