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Team Leader – International Collections

Gratitude·Gurugram

Pay not stated5–10 yrsFull-time

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About the role

Lead, mentor, and manage a team of international voice collections professionals.Set performance goals and conduct regular performance reviews, feedback sessions, and coaching.Develop and implement collections strategies to maximize cash flow and reduce DSO.Monitor collection metrics, aging reports, and performance trends to identify improvement opportunities.Handle escalated client disputes and work towards timely, satisfactory resolutions.Identify process gaps and implement best practices to…

What you need

  • 5–10 yrs of experience
  • Voice process
  • Collections
  • Reporting
  • Analytics
  • Cash flow
  • Escalation handling
  • Any graduate

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