Team Leader

About the role

A team leader will be responsible to deliver operational engagements by leading a team of Analysts and Sr. Analysts providing exceptional client/customer experience in an efficient and effective manner, getting it right first time. The ability to engage and communicate with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led a small team in an operation environment.

What you'll do

• Reporting of issues of concern to Operations Support, Senior Leadership, and where appropriate
• Ensure the team consists of sufficiently well trained and well-motivated staff and potential resource challenges are flagged in a timely manner to Ops Management to…
• Provide day-to-day guidance to the team, influence the teams to improve and collaborate
• Maintain the policies, processes and procedures documentation
• Provide support and cover for Team Leader levels within function and across functions as required (arranging cover and comprehensive handover for your own planned…

What you need

• 5–7 yrs of experience
• Excel
• MS Office
• PowerPoint
• Problem solving
• Reporting
• Team management
• B.Com

Good to have

• KYC
• AML