Team Leader

About the role

Team Leader at MetLife. Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS).

What you'll do

• Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS)
• Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations
• Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies
• Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer…
• Actively pursue and follow up on open claims within specified timeframe

What you need

• 6–7 yrs of experience
• Insurance
• Customer service
• Data analysis
• Excel
• Reporting
• Voice process
• Diploma