Team Leader Operations

About the role

To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience. An important part of the role is to achieve/exceed process KPI’s to ensure that the Team at Shared Services is relevant to business always.

What you'll do

• Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts
• Deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience
• Be expected to provide guidance, answer team queries, and ensure clear communication and direction across all operational activities
• Conduct regular team meetings and one-on-one discussions to support employee engagement, development, and performance improvement
• Ensuring team members receive the right training, guidance, and support to perform effectively will be an important responsibility

What you need

• 5–9 yrs of experience
• SOP writing
• Excel
• Reporting
• Customer service
• Process improvement
• MS Office
• Any graduate

Good to have

• Employee engagement
• ISO 27001