Team Leader Operations

About the role

As the Team Leader Operations, you will play a crucial role in driving the success of our Collections | FOS department. Your primary responsibility will be to lead and motivate a team of Customer Care Executives, ensuring they deliver exceptional customer service and meet our high standards. You will be responsible for the overall operations and performance of the team, implementing strategies to enhance efficiency and productivity.

What you'll do

• Play a crucial role in driving the success of our Collections | FOS department
• Be responsible for the overall operations and performance of the team, implementing strategies to enhance efficiency and productivity
• Lead and manage a team of Customer Care Executives, providing guidance and support to ensure high-quality service delivery
• Oversee daily operations, ensuring smooth and efficient workflow within the department
• Monitor and evaluate team performance, providing regular feedback and coaching to enhance individual and team productivity

What you need

• 20–30 yrs of experience
• Customer service
• Process improvement
• CRM
• Problem solving
• Any graduate