Team Leader, Operations

Concentrix Daksh Services·Bengaluru

Pay not stated1–4 yrsFull-time

Apply on Concentrix Daksh Services' site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

Team Leader, Operations at Concentrix Daksh Services. Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability.

What you'll do

Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability
Monitor work and attendance in accordance with organizational policies and legal requirements
Provide effective coaching to direct reports to ensure consistent high performance
Identify performance-related issues, develop improvement plans, and implement corrective actions
Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations