Team Leader, Operations

About the role

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

What you'll do

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and…
• Regularly impart effective coaching to team members, enabling consistent high-performance delivery
• Identify performance related issues, develop an action plan for improvement, and implement corrective action
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates

What you need

• 2–4 yrs of experience
• Reporting
• Team management
• Chat support
• Any graduate