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Team Leader, Operations

Concentrix Daksh Services·Mumbai

Pay not stated2–5 yrsFull-time
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About the role

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

What you'll do

  • Operations & Floor Management
  • Monitor real-time queue metrics, call flows, and conversion dashboards to meet daily, weekly, and monthly sales quotas
  • Manage dialer infrastructure, CRM routing, and lead-allocation rules in partnership with the IT and tech support teams
  • Team Leadership & Coaching
  • Conduct regular call listening, pitch evaluations, and 1-on-1 coaching sessions to improve objection handling and product pitching

What you need

  • 2–5 yrs of experience
  • Reporting
  • SQL
  • Excel
  • CRM
  • Data analysis
  • Inside sales
  • MBA or BBA

Good to have

  • Salesforce
  • Data privacy
  • GST

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