Team Leader

About the role

Role – As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills.

What you'll do

• Responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them
• Be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers
• Manage post-sales experience and service of premium members of Shaadi SELECT
• Mentor and develop the team
• Handling Escalation calls of Customers

What you need

• 4–7 yrs of experience
• Customer service
• Sales
• Problem solving
• Any graduate