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Team Leader Technical Helpdesk

Reliance Jio·Mumbai

Pay not stated2–5 yrsFull-time

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About the role

Drive performance effectiveness and customer experience Coach assigned Advisors on observed areas of improvement Conduct analysis and drive initiatives to improve efficiency Manage all customer interactions as rostered within parameters Boost employee morale and monitor absenteeism and attrition Adhere to rostered timing, scheduled shifts and breaks

What you'll do

  • Drive performance effectiveness and customer experience
  • Conduct analysis and drive initiatives to improve efficiency
  • Manage all customer interactions as rostered within parameters
  • Ensure individuals and team meet the defined performance metrics
  • Follow all contact center policies & procedures

What you need

  • 2–5 yrs of experience
  • B.Tech or B.E. or B.Sc or Diploma

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