Team Leader - Telecollections Blr

About the role

The Team Leader job role is responsible for effectively managing a team of tele-callers engaged in the collections of overdue retail loan accounts. The role involves driving collection efficiency, ensuring compliance with regulatory and company guidelines, maintaining team productivity, and optimizing customer contact and resolution strategies .

What you'll do

• Efficiently drive BKT-1 resolutions of overdue accounts of Retail Products
• Manage and motivate a team of tele-callers (8–10 typically) to meet daily productivity in terms of Calls, Contacts, PTPs and KPs in a dialer environment
• Drive Right Party Contact (RPC) and Promise-to-Pay (PTP) effectiveness
• Ensure timely follow-ups and accurate recording of customer interactions in the CollectionWorkz system
• Conduct daily team huddles, review calls, and share performance feedback

What you need

• Collections
• Negotiation
• MIS reporting
• Compliance
• Data privacy
• Audit
• Any graduate