Team Leader Voice

About the role

Drive performance effectiveness and customer experience Coach assigned Advisors on observed areas of improvement Conduct analysis and drive initiatives to improve efficiency Manage all customer interactions as rostered within parameters Boost employee morale and monitor absenteeism and attrition Adhere to rostered timing, scheduled shifts and activates

What you'll do

• Drive performance effectiveness and customer experience
• Conduct analysis and drive initiatives to improve efficiency
• Manage all customer interactions as rostered within parameters
• Ensure individuals and team meet the defined performance metrics
• Follow all contact center policies, procedures, code of conduct and

What you need

• 2–5 yrs of experience
• Customer handling
• Problem solving
• Any graduate