Team Leader WFM

About the role

As a Team Leader WFM, you will play a crucial role in overseeing and optimizing the performance of your team. Your primary responsibility will be to ensure smooth and efficient workflow management, meeting client expectations and business objectives. This role requires strong leadership skills, a deep understanding of collection or retention processes, and the ability to handle client interactions effectively.

What you'll do

• Play a crucial role in overseeing and optimizing the performance of your team
• Lead and motivate a team of WFM professionals, fostering a positive and productive work environment
• Oversee daily operations, ensuring efficient workflow and timely completion of tasks
• Monitor and analyze team performance, providing feedback and coaching to enhance productivity
• Collaborate with clients to understand their needs and ensure alignment with business goals

What you need

• 1–4 yrs of experience
• Team management
• Process improvement
• Problem solving
• Any graduate