Team Manager, AR

About the role

Joining ModMed means aligning your passion with purpose. We innovate boldly, think big, and save valuable time for the healthcare heroes who use our tools every day. We’re looking for individuals who want to do meaningful work while building a world-class healthcare ecosystem. The role is responsible for reviewing KPIs on a daily, weekly, and monthly basis to ensure all metrics remain within accepted thresholds.

What you'll do

• Review KPIs daily, weekly, and monthly to ensure all metrics are within accepted standards
• Drive continuous performance and grade improvement across the team
• Ensure backlog and past-due percentages are maintained within defined SLAs
• Ensure the team consistently meets productivity and quality goals
• Promote a resolution-based working approach and ensure adherence to the DDIE model

What you need

• 7–13 yrs of experience
• Root cause analysis
• Any graduate