Team Manager, Flex Investigations and Offboarding

About the role

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Team Manager to directly supervise a team of individual contributors across our investigations, quality assurance, and offboarding operations. The Flex I&O team’s mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense.

What you'll do

• Play a critical role in ensuring your team consistently meets performance, quality, and compliance standards across investigations, case audits, appeals processing
• Conduct regular one-on-ones, career development conversations, and performance reviews, helping reports define short- and mid-term goals
• Evaluate employees against role guidelines and participate in calibration sessions with your manager to ensure fair and consistent performance assessments
• Audit work queues and monitor SLA adherence across investigations, quality audits, and offboarding cases
• Monitor team performance metrics, identifying trends and implementing action plans to maintain and raise the performance bar

What you need

• 2–5 yrs of experience
• SOP writing
• Any graduate