Team Manager (Gurugram)

About the role

Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.

What you'll do

• Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis
• Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success
• Ensure the proper and effective implementation of new and existing customer service structures & procedures
• Monitor team attendance, document infractions and implement corrective action
• Assist with planning/organizing the proper coverage & align staffing

What you need

• 2–5 yrs of experience
• Customer service
• PowerPoint
• Communication
• Any graduate