Team Manager, Technical Support (Hybrid)

About the role

As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets.

What you'll do

• Teams will be comprised of members with varying levels of technical expertise and tenure
• Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence
• Own and drive performance and customer outcomes through the delivery of SLAs and KPIs
• Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences
• Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies

What you need

• 3–6 yrs of experience
• Any graduate