Team Member – Guest Relations

About the role

Team Member - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience. Team Member - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively.

What you'll do

• Assist guests with check-in procedures, ensuring a smooth and efficient process
• Provide accurate information regarding services, amenities, and facilities available at the venue
• Coordinate logistics for special requests, such as transportation, accommodations, and catering for events
• Liaise with other departments to ensure guest needs are met and services are delivered seamlessly
• Assist in managing guest complaints and issues, escalating matters to senior staff when necessary

What you need

• 1–2 yrs of experience
• Guest service
• Hospitality
• Customer service
• Front office
• Diploma or Class 12