Team Member - Social Media

About the role

Write the purpose for which the job exists (in 2-3 lines) The primary role of the Social Media Team Member is to manage customer interactions across social media platforms, respond to queries, provide product information, and ensure high-quality digital customer engagement while Customer handling and response management on digital platforms

What you'll do

• Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key…
• Respond promptly to customer queries and comments on social media
• Provide accurate and clear information about products and services
• Record and update customer interactions in CRM systems
• Handle complaints and escalate critical cases with proper tracking

What you need

• Social media
• CRM
• Customer handling
• Communication
• Any graduate