Tech Lead - Service Desk N 4C

About the role

We are seeking an experienced ServiceNow Administrator with a strong focus on IT Service Management (ITSM). The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and support of. This role ensures platform stability, supports ITSM processes, and partners with stakeholders to enhance workflows and user experience.

What you'll do

• Administer and maintain the ServiceNow platform, ensuring availability, performance, and data integrity
• Configure and support core ITSM modules such as Incident, Request, Change, and Problem Management
• Manage users, groups, roles, and access controls
• Create and maintain forms, fields, business rules, client scripts, UI policies, notifications, and workflows/Flow Designer
• Perform platform upgrades, patching, and testing in lower environments

What you need

• ITIL
• ServiceNow
• Troubleshooting
• JavaScript
• B.Tech or B.E. or B.Sc or BCA or BBA