Tech Ops Engineering II-SUPPORT SERVICES-CTO - In House Engineering

About the role

We are seeking a highly technical and driven Production SRE Engineer to manage and monitor mission-critical payment platforms including UPI, IMPS, and Payment Hub systems & various Payment Applications . The role focuses on ensuring high availability, low latency, and seamless transaction experience for customers.

What you'll do

• Production Support & Incident Management
• Provide L2/L3 production support for UPI, IMPS, and Payment Hub platforms & various Payment Applications
• Diagnose, triage, and resolve transaction failures, timeouts, and API disruptions
• Lead and participate in Major Incident Management (MIM) calls and ensure timely stakeholder communication
• Manage incidents, service requests, and problem tickets via Jira, ServiceNow

What you need

• SQL
• Shell scripting
• AWS
• Docker
• Kubernetes
• Root cause analysis
• Any graduate

Good to have

• Elasticsearch
• SOP writing
• Grafana
• Splunk
• Datadog
• Prometheus