Tech Solutions Engineer III (L2)

About the role

We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

What you'll do

• Provide onsite and remote technical assistance and troubleshooting for platform users
• Perform routine maintenance, POS integration, and issue resolution to enhance platform performance
• Take ownership of platform performance, driving improvements through proactive monitoring and issue identification
• Interact with customers to gather feedback, understand needs, and provide training
• Tailor system settings and deliver technical reports and actionable recommendations

What you need

• 6–9 yrs of experience
• Node.js
• Python
• Git
• TypeScript
• JavaScript
• Docker
• Any graduate

Good to have

• Redis
• Kubernetes
• Ansible
• RabbitMQ
• Office 365
• JIRA