Tech Supp Professional

About the role

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory. In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level.

What you'll do

• Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
• Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service
• Collaborate with cross-functional teams to compile and present summaries of recurring client issues

What you need

• 2–5 yrs of experience
• SQL
• Java
• Python
• Salesforce
• CRM
• Root cause analysis
• B.Tech or B.E.