Technical Account Manager

About the role

We are looking for an experienced Technical Customer Success Manager with 4+ years of experience in SaaS integrations, technical project management, API integrations, and customer-facing technical operations. The ideal candidate should possess a strong technical understanding of SaaS platforms, REST APIs, integration workflows, and automation technologies, along with excellent customer communication and project management skills.

What you'll do

• Understand and manage integrations between SaaS applications and third-party platforms
• Troubleshoot API failures, authentication issues, data synchronization errors, and integration disruptions
• Analyze integration workflows, field mappings, data transformations, and dependencies
• Coordinate with engineering teams to resolve complex technical issues
• Support integrations built using REST APIs, SDKs, webhooks, and integration automation platforms

What you need

• 4–7 yrs of experience
• REST APIs
• SQL
• Python
• Coordination
• Onboarding
• Root cause analysis
• B.Tech or B.E.

Good to have

• CRM
• Node.js
• ERP
• ITIL
• JavaScript
• API testing

What you get

• ₹14 L–₹17 L a year