Technical Account Manager

About the role

The Technical Account Manager (TAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations.

What you'll do

• Responsible for generating, analyzing, and reporting customer data from various enterprise sources
• Provide informed strategic planning, storage support best practices and upgrade advice
• As needed, partner with lead TAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations
• The TAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations
• Identify opportunities to improve and enhance technical analysis and representation of customer recommendations

What you need

• 5–8 yrs of experience
• Sales
• Customer service
• MS Office
• PowerPoint
• Communication
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Customer success