Technical Account Manager

About the role

The Technical Account Manager (TAM) is a strategic, customer-facing role within Orange Business’s, Global Delivery & Support, Global Platform & Services (GPS), Expertise organization.

What you'll do

• Customer Lifecycle Management Own and manage end-to-end service delivery and lifecycle—from onboarding through steady state to evolution—ensuring high satisfaction and…
• Technical Consultancy & Expertise Deliver expert consultancy across UC and CC solutions. Guide customers on service integration, feature adoption, and business alignment
• Incident & Problem Coordination Monitor and coordinate critical incidents and crisis situations. Act as escalation lead, ensure RCA follow-up
• Provide insights and improvement recommendations to CSMs and customers
• Engagement in Technical Projects Participate in build, upgrade, and migration projects. Contribute to HOTO (Hand-Over to Operations) activities and assess readiness for…

What you need

• 5–9 yrs of experience
• AWS
• GCP
• ITIL
• Customer service
• Azure
• Root cause analysis
• Any graduate

Good to have

• Power BI