Technical Account Manager

About the role

We are seeking a highly skilled Technical Account Manager/Solution Architect to own and elevate the end-to-end technical experience for our enterprise and mid-market customers. As a trusted advisor, you will pair hands-on solution design—including custom API integrations, SSO authentication, and MCP setup—with strategic guidance to accelerate adoption of critical capabilities and turn platform data into actionable business insights.

What you'll do

• Technical Architecture & Integration Design
• Lead discovery and requirement-gathering sessions with enterprise customers to define business goals, technical requirements, and integration architecture
• Design and implement scalable integration solutions using RESTful APIs, Web Services, MCP, and custom connectors
• Translate complex requirements into detailed solution design documents, architecture diagrams, and data flow specifications
• Serve as the technical lead across concurrent onboarding and implementation projects, ensuring high-quality, SLA-compliant delivery

What you need

• 5–9 yrs of experience
• CRM
• Salesforce
• Sales
• REST APIs
• Microsoft Dynamics
• SQL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• AWS
• Business analysis
• Customer success