Technical Analyst

About the role

Technical Analyst – 2 (TA-2) will be part of the Genpact Experience IT Operations team, providing 24x7 proactive and reactive support in a fast-paced and dynamic environment.

What you'll do

• Applying technical knowledge: Maintain good understanding of web applications, servers, and related technologies for proper triage efforts
• Issue handling: Alert, triage, route/escalate, and/or resolve system and/or application issues
• Monitoring tools: Use tools like LogicMonitor, New Relic and tools within Azure/AWS
• This should include basic hands-on experience working with AKS and a solid grasp of CI/CD workflows
• On  call rotations: Participate in on  call rotations which includes initial incident response and/or escalation support

What you need

• 3–6 yrs of experience
• Writing
• AWS
• Azure
• Office 365
• Dashboarding
• Kubernetes
• Any graduate

Good to have

• ServiceNow
• Firewalls
• ITIL
• Ticketing tools
• Root cause analysis
• CI/CD