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Technical Architect

Xoriant·Pune

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Technical Architect at Xoriant. And.

What you'll do

  • Recommendations for improvement based on a thorough review of business requirements, experience, and best practices
  • Customization of the Zendesk interface to create user-friendly customer service processes that aid in a faster resolution, including workflow configuration
  • Creation of custom ticket fields and forms
  • Automation of business rules and processes in order to reduce manual input and errors, allowing agents to focus on value-add activities
  • Agent training that includes a live Q&A session, empowering agents to manage customer requests more efficiently

What you need

  • REST APIs
  • Java
  • Zendesk
  • Any graduate

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