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Technical Assistant Helpdesk – SAP Project

In2IT Enterprise Business Services·Delhi

₹2 L–₹3.5 L a year2–5 yrsFull-time
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About the role

We are looking for a Technical Assistant / Helpdesk Support professional to provide L1 support for SAP project operations. The candidate will be responsible for handling user issues, ticket management, and basic SAP support activities , ensuring smooth system usage and timely issue resolution.

What you'll do

  • Provide first-level (L1) support to SAP users
  • Log, track, and resolve incidents and service requests
  • Assist users with SAP access, navigation, and basic troubleshooting
  • Ensure adherence to SLA timelines for ticket closure
  • Coordinate with L2/L3 teams for issue escalation

What you need

  • 2–5 yrs of experience
  • SAP
  • Ticketing tools
  • Troubleshooting
  • MCA or B.Tech or B.E. or M.Sc or BCA or B.Sc

What you get

  • ₹2 L–₹3.5 L a year

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