Technical Authority Expert

About the role

We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.

What you'll do

• Develop and maintain automated solutions with a keen eye for potential problem sources
• Drive continuous improvement in our recovery processes
• Provide expert insight and knowledge to our support team and automated operations unit
• Share your domain expertise with the analytics and automation team to bolster case development and analysis
• Initiate and manage the change introduction impact analysis process

What you need

• Troubleshooting
• Telecom
• Any graduate