Technical Care Specialist

Nokia·India

Pay not stated5–8 yrsFull-timeHybrid

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About the role

As a Technical Care Specialist, you will support customers across multiple service areas, including technical troubleshooting, account support, operations, maintenance, network design, deployment, integration, transformation, and training.

What you'll do

Support customers across multiple service areas, including technical troubleshooting, account support, operations, maintenance, network design, deployment, integration
Provide Level 2 technical support for IP products by troubleshooting, debugging, and resolving complex customer issues using advanced technical expertise
Handle customer complaints professionally, ensuring timely resolutions and escalating critical issues to senior engineers or management when needed
Create and update technical documentation—such as knowledge base articles—to support internal teams and customers
Collaborate closely with cross-functional teams, including Pre-Sales and Product Support, to ensure a seamless and high-quality customer experience