Technical Consultant

About the role

As a Technical Consultant at UptimeAI, you will be the primary technical point of contact for our customers throughout their entire journey—from onboarding and implementation to ongoing growth and expansion. You will serve as the customer’s trusted technical advisor post-contract, ensuring their success by understanding their operations, translating requirements into actionable plans, and driving adoption, value realization, and optimization.

What you'll do

• Act as the technical lead throughout the customer lifecycle, from onboarding and implementation to ongoing adoption and growth
• Run discovery sessions to gather detailed operational and technical requirements
• Develop a deep understanding of the customer’s processes, performance goals, and long-term objectives
• Translate business and technical needs into structured input for offshore implementation teams and internal stakeholders (e.g., data requirements, model logic
• Own technical communication with the customer, ensuring confidence, clarity, and alignment throughout the engagement

What you need

• 7–13 yrs of experience
• Process improvement
• Customer success
• Any graduate