Technical Delivery Manager

About the role

The Technical Delivery Manager (TDM) is a key member of the Ensono Diamond of Success team. The TDM works directly with our clients to develop a deep understanding of their business and how that business drives their technology needs. Empowered with that understanding, the TDM provides oversight and guidance within Ensono Operations to ensure our clients have an exceptional experience with the technology solutions we provide.

What you'll do

• Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
• Manage, lead, and coordinate operational projects and objectives
• Ensures quality service and operational performance within the parameters of program and delivery standards
• Maintain accurate and thorough documentation of client environments and support procedures
• Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients

What you need

• 4–8 yrs of experience
• AWS
• Mainframe
• Client relationship
• B.Tech or B.E. or BBA