Technical L3 Support Engineer

About the role

It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities.

What you'll do

• Work cases escalated by the L2 Team
• Interface directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution
• Communication with customers takes place via email, voice, chat and screen share sessions
• Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
• Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers

What you need

• 7–9 yrs of experience
• Linux
• VMware
• Troubleshooting
• Networking
• TCP/IP
• AWS
• Any graduate

Good to have

• Azure
• Bug tracking