Technical Lead - End User Computing

About the role

The EUC Lead is responsible for technical support in End User Computing services across the plant. This role ensures high-quality, process driven end-user experience by leading desktop support teams, managing endpoint devices, driving workplace technology initiatives, handling L1 & L2 escalations and maintaining service excellence in alignment with business requirements.

What you'll do

• Technically lead and manage the End User Computing support team
• Oversee daily IT support operations for desktops, laptops, mobile devices, printers, and collaboration tools
• Ensure timely resolution of incidents and service requests within defined SLAs
• Monitor ticket queues, escalation management, and service performance metrics
• Manage Windows, macOS, and mobile device environments

What you need

• 8–12 years in it support & networking
• Active Directory
• Office 365
• Windows
• Intune
• Hardware
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Embedded C
• Azure
• Root cause analysis
• Network security