Technical Lead

Infinite Computer Solutions·Hyderabad

Pay not statedSenior levelFull-time

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About the role

We are looking for an AWS Connect Engineer who can both design and operate the Amazon Connect contact center and build the reporting and analytics that leadership relies on. The ideal candidate is equally comfortable building IVR/contact flows and AI-assisted quality evaluation as they are writing SQL against the analytics data lake and standing up automated daily reports.

What you'll do

A. Amazon Connect – Design & Configuration
B. Quality, AI & Contact Lens
D. Reporting, Metrics & Analytics (equal priority)
E. Operations & Governance
Contact Lens, evaluation forms, and quality-management configuration

What you need

SQL
Node.js
AWS
Python
ServiceNow
Active Directory
B.Sc or B.Tech or B.E. or BCA

Good to have

Power BI
LLMs
IAM
Terraform

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