Technical Lead (Support & Operations)

About the role

The Saviynt Platform Administration and Operations Consultant will provide ongoing administration, monitoring, configuration, and L3 operational support for the Saviynt Enterprise Identity Cloud platform. The role is responsible for platform stability, identity lifecycle operations, access governance, incident and problem management, service-level performance, audit readiness, and secure administrative access.

What you'll do

• Administer, configure, monitor, and support the Saviynt EIC platform and associated identity governance services
• Perform daily platform health checks; monitor services, scheduled jobs, connectors, imports, reconciliations, workflows, tasks, queues, notifications
• Administer users, identities, accounts, applications, endpoints, entitlements, roles, access models, approval workflows, policies, rules, and administrative permissions
• Provide L3 support for complex incidents, service requests, provisioning failures, connector issues, workflow errors, data inconsistencies, certification problems
• Lead major-incident triage, business-impact assessment, technical coordination, recovery, stakeholder communication, and post-incident review

What you need

• 4–8 yrs of experience
• SQL
• Python
• Java
• ServiceNow
• IAM
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Reconciliation
• SOP writing
• ITIL
• Active Directory
• SOX
• ISO 27001