Technical Lead (Support & Operations)

About the role

Lead the Observability capability across infrastructure, cloud and applications, driving proactive monitoring, faster root-cause identification, service reliability and automation.

What you'll do

• Own the end-to-end Observability strategy , covering Metrics, Logs, Traces, Events and Alerts
• Lead implementation and optimisation of enterprise observability platforms such as Dynatrace, New Relic, Grafana, Prometheus and SolarWinds
• Design service health dashboards covering availability, performance, capacity and critical service KPIs
• Analyse recurring incidents, telemetry patterns and alert fatigue to identify systemic problems and improve monitoring policies. [Requiremen...oring Lead | Outlook]
• Establish SLIs/SLOs , alerting standards, monitoring policies and service-health practices

What you need

• Python
• Kubernetes
• Grafana
• Azure
• Root cause analysis
• Prometheus
• Any graduate

Good to have

• PowerShell
• Bash
• Terraform
• Ansible
• ITIL
• Instrumentation