Technical Lead (Support & Operations)

About the role

Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration. Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules. Oversee the integration of ServiceNow with other ITSM tools like Remedy.

What you'll do

• Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration
• Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules
• Oversee the integration of ServiceNow with other ITSM tools like Remedy
• Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services
• Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data

What you need

• ServiceNow
• Any graduate