Technical Manager

About the role

BAU Support Manager / Senior SQL Developer Job Specification Role summary: A hands-on BAU support and SQL/SSIS technical leadership role responsible for the stability, troubleshooting, enhancement, and documentation of critical data integration systems across DEV, UAT, and PROD environments.

What you'll do

• BAU Support & Incident Management Lead and coordinate BAU support activities across data integration and reporting platforms
• Investigate, troubleshoot, and resolve complex incidents across SQL Server, SSIS, source data, transformation logic, and downstream outputs
• Perform root cause analysis and implement robust, permanent fixes rather than short-term workarounds
• Manage support queues, defects, incidents, and enhancement requests through JIRA
• Maintain clear support documentation, technical notes, runbooks, and knowledge articles in Confluence

What you need

• SQL
• SSIS
• SQL Server
• JIRA
• ETL
• Confluence
• Any graduate

Good to have

• Root cause analysis
• Reconciliation