Technical Manager- Technical & QA - Bangalore

About the role

This position is responsible for enhancing service quality, audit readiness of Third Party audited sites in the assigned region, and Technical excellence through leadership, customer focus, and continuous service quality improvement initiatives across assigned regions. The incumbent will report to the Regional Technical Manager/General Manager.

What you'll do

• Improve service quality to enhance customer retention as per AoP target in assigned region
• Ensure compliance with all PMI SOS requirements in the assigned region, completing them according to iCABs standards and achieving the PMI SOS targets set in the AoP
• Support branches in resolving complaints as per iCAB CO tickets as per request from BM/DM after understanding the previous actions taken by BM/DM. Thoroughly investigate…
• Provide support to branches and customers to ensure successful qualification of third-party audits and FSSAI inspections, based on the updated lists in iCABs
• Monitor and report deviations in RPCI service SOPs at branches and PMI-audited sites

What you need

• 7–13 yrs of experience
• SOP writing
• Food safety
• Complaint handling
• Root cause analysis
• Video editing
• Biology
• B.Tech or B.E.

Good to have

• Microbiology
• Chemistry
• PowerPoint