Technical Operations Manager

About the role

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

What you'll do

• Responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public…
• Be surrounded by people that are smart passionate about cloud computing and believe that world class support is critical to customer success
• Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings
• Manage the day-to-day operations of the India night shift ensuring seamless collaboration with other managers adequate team staffing and SLA commitments are met
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support

What you need

• 7–13 yrs of experience
• Team management
• AWS
• Customer service
• Customer success
• Process improvement
• B.Tech or B.E. or B.Sc or BCA or MBA