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Technical Premium Support Specialist

Nexthink·Bengaluru

Pay not stated5–9 yrsFull-timeHybrid
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About the role

We are looking for a skilled Technical Premium Support Specialist to join the Nexthink customer support team and contribute to improving our customers' Digital Employee Experience. The TPS specialist will handle the technical support requests around the Nexthink Products, working closely with the Support Account Managers and Engineering teams.

What you'll do

  • Perform Level 1 and Level 2 support for the product-related tickets raised by the premium customers in scope
  • Ensure timely resolution of the support tickets
  • Participate/coordinate escalations and organize stakeholder meetings to fast-track solutions/hotfixes
  • Service recovery by engaging SRE (Site Reliability Engineering) and/or other Engineering teams if needed
  • Create Jira tickets with the different engineering teams with continuous follow-up

What you need

  • 5–9 yrs of experience
  • Customer service
  • Linux
  • Escalation handling
  • JIRA
  • Problem solving
  • Any graduate

Good to have

  • AWS
  • SQL
  • Azure
  • Microservices
  • Kubernetes
  • Datadog

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