Technical Quality Specialist (Bengaluru, India)

About the role

We are looking for a Technical Quality Specialist who will drive quality improvements across the support and product lifecycle. This role goes beyond resolving issues—you’ll identify patterns, lead root cause analysis, and partner with Engineering and Product to improve reliability and customer experience at scale.

What you'll do

• Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear
• Contribute to social support efforts by engaging with customers and users on social media and community platforms
• Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
• Recommend and implement improvements to debugging workflows, tooling, and support operations
• Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems

What you need

• 2–5 yrs of experience
• REST APIs
• HTML
• CSS
• JavaScript
• TypeScript
• React
• Any graduate

Good to have

• Figma
• iOS
• Android
• Root cause analysis