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Technical Services Engineer Representative

Everpure·Bengaluru

Pay not statedJunior levelFull-time
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About the role

As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines.

What you'll do

  • Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices
  • Proactively understand customer requirements and expectations to deliver effective solutions
  • Communicate with customers in a clear, concise, and professional manner across all interactions
  • Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use
  • Manage multiple support cases and priorities simultaneously in a fast paced environment

What you need

  • VMware
  • Linux
  • B.Tech or B.E. or B.Sc or BCA

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