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Technical Solutions Engineer - 1

Barracuda Networks·Bengaluru

Pay not stated0–4 yrsFull-time
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About the role

This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team & will report into a Tech Support Manager. Providing superior customer support on our home-grown products.

What you'll do

  • Understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums
  • Providing superior customer support on our home-grown products

What you need

  • 0–4 yrs of experience
  • OWASP
  • TCP/IP
  • Firewalls
  • Linux
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • CCNA
  • CCNP

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